If you're pushing the tray try pushing the button instead. Push the button instead of pushing the tray All disc drives support the ability to gently press the tray to put it back into the drive. If you are using the button to put the tray back in the drive try pushing the tray towards the drive instead. If there's a disc in the tray, remove it to make sure it's not causing your problem. Keep in mind that disc drives are not meant to be open, and disassembling the drive will void the warranty and in some cases can damage the drive. If you're concerned about damaging the disc (if not already damaged), you may want to consider removing the drive and disassembling it. If a disc is stuck in the drive try using a pair of needle nose pliers and remove the disc. Shine a flashlight in the drive to determine if a disc or other object is stuck in the drive. If a disc isn't seated correctly, or a foreign object was put in the drive by a child, it can cause the drive tray to remain out.
However, the steps below can still be attempted before replacing the drive. Updated: by Computer Hope CD-ROM or other disc tray does not closeĪ CD-ROM or other disc drive tray that does not close or remain in the drive is often an indication of a hardware failure.
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